• calm down –> how can i help you

• stop crying –> i can see this is hard for you

• be quiet –> can you use a softer voice?

• don’t hit –> please be gentle

• stop yelling –> take a deep breath, then tell me what happened

• don’t get upset –> it’s ok to feel sad

• that’s enough –> do you need a hug?

• i’m over this –> i’m here for you