• calm down –> how can i help you
• stop crying –> i can see this is hard for you
• be quiet –> can you use a softer voice?
• don’t hit –> please be gentle
• stop yelling –> take a deep breath, then tell me what happened
• don’t get upset –> it’s ok to feel sad
• that’s enough –> do you need a hug?
• i’m over this –> i’m here for you